To Daniel & all his angels he has working with him,
2 weeks ago whilst I was visiting family in Newcastle my gorgeous little boy Bailey died totally out of the blue.
My husband (who is in a wheelchair) went into blind panic and didn't have a clue what to do. Obviously he didn't want Bailey left where he was and is very limited because of his disability of what he could physically do.
I made one call to you from Newcastle (even though it was a Sunday evening) and everything was sorted. My husband and step-son brought Bailey to your clinic half an hour later and you and your angels arranged a private cremation.
Before I got Bailey I had the most gorgeous rough collie called Samson who died when he was only 7 but I was using a different vet at the time as I didn't know about your clinic.
After Samson's cremation he was returned to me in what I can only describe as sandwich bag and cardboard box despite paying nearly £300!
Baileys ashes are in the most stunning sealed wooden box with brass name plate and I am thrilled he is now in an appropriate resting place.
We always joked (?) we wouldn't have Bailey long as he was falling apart bless him. Even yourself and your colleagues aged him at about 13 despite him only being 4 1/2, but none of us expected him to go as quick or as soon as he did.
I will never be able to thank you all enough. You and your staff are obviously doing what you do because you love it, not for the money as you're definitely not charging enough!
I'll be back tomorrow with our little old lady Lucy for her jabs, and you can guarantee if we decide to get any more pets in the future we will be bringing them along to your clinic.
Thank you, thank you, thank you from the bottom of our hearts.
Daniel you and your staff are exceptional!
Thanks for all you've done for Wisley. WOW, what unbeatable service! You really provide a service second to none.
Updates late into the night every night, keeping us informed of the little fella’s progress. 24-7, thank you all for everything!
Wisley gets excited, complete with the wagging tail every time we have came back for his check ups.............
Dog happy to visit the Vets??????
Ps: Wisley sends his love to your mum!!!! We do laugh about the story you told us of your mum -
"Who trained to be a vet me or you"
We would just like to thank you for looking after our darling boy Oliver last night, making the decision we did was a difficult one. But his time had come and it wasn't fair to take him home only to fit again. With a tumour that large there was really no other choice as he was suffering and we know that you're looking after him whilst he's still with you.
Thank you for the options you gave us and for your time and compassion - even though it was after 10pm!
You are a credit to your profession and there are few left like you, who really care.
'You are one in a million'
Sweet dreams Oliver see you next Thursday...when you can be back in your spot in garden..
Love you lots